In Store Returns & Exchanges

Theory.com Purchases

We want you to be completely satisfied with your theory.com order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Your theory.com receipt and original form of payment must accompany your return. Please note that returns or exchanges for items purchased on theory.com are only accepted at Theory Retail stores and will not be accepted at Theory Outlet locations. Shoes and Handbags purchased on theory.com can only be returned to theory.com and cannot be returned to Theory Retail stores. Gift returns will be refunded in the form of a theory.com online credit. All sale items are final sale and cannot be returned at any time. Also, shipping and handling charges are non-refundable.

Theory Retail Store Purchases

We will happily accept your return or exchange of product in original condition with all tags attached when accompanied by a receipt within 14 days of purchase at any Theory Retail store. Cash will be refunded in the form of a check issued from our corporate office within 10 business days. All sale items, shoes and accessories are final sale.

Theory Outlet Store Purchases

We will happily accept exchanges or give store credit on product in original condition with all tags attached when accompanied by a receipt within 14 days of purchase at any Theory Outlet store. There will be no cash or credit card refunds. All sale items, shoes and accessories are final sale.