Theory.com Return Instructions
Use Our Prepaid Return Label for Free Return Shipping
To return an item purchased at theory.com, simply follow the return instructions on the order invoice included with your package. Securely pack and seal the return merchandise and include the bottom portion of the invoice in an appropriate shipping box. A pre-paid shipping label is included in all orders. Affix our pre-paid UPS return label to that shipping box and drop it off at any UPS pick-up location. To qualify for free return shipping, your return must arrive at theory.com within 14 days of the date you received it. Please allow 7 days transit time. Packages received at theory.com after 14 days will incur a $7 fee which is deducted from your refund. Please note that original shipping and handling charges are non-refundable.
If you ship your theory.com return using another method, please be sure to ship your package using a trackable, insured shipping method. Theory.com cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
Theory.com does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet Theory.com return requirements.
Once your return package has been received by theory.com, your refund will be processed and credited to the the original form of payment within 5-7 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.