Customer Service

 

Theory.com Return Policy & Exchanges

Return Policy

If you're not completely satisfied with your Theory.com purchase, please return it to us within 30 days for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached. Items returned without tags or that are not in original condition may not qualify for a refund. Items purchased as FINAL SALE cannot be returned or exchanged.

Return by Mail

Return shipping is free in the US when you use our prepaid return label and your return arrives at our warehouse within 14 days of the date you received it. Please allow 5-7 days for transit time.  Returns that are received after 14 days will incur a $7 return shipping fee, which will be deducted from your return refund. 

  • Fill out the return form included with your order and be sure to include the form in the return package.
  • Affix the prepaid domestic shipping label to the shipping box.
  • Take your package to a UPS location.  Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets.
  • Please note, packages received at our warehouse after 14 days will incur a $7 fee which will be deducted from your refund.
  • Returns will be processed within 3-5 business days of receipt.

FINAL SALE Items

Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions. Promotions including gift cards, coupons and promo codes, cannot be applied to Final Sale purchases.

Exchanges

At this time we cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on our site.

If you ship your return using another method, please be sure to ship your package using a trackable, insured shipping method and keep the tracking details for your records.

We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled.  We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Refunds

Once your return package has been received, your refund will be processed and credited to the original form of payment within 3-5 business days.  You will be notified via email once the return transaction has taken place.  Please note that your banking institution may require additional days to process and post this transaction to your account.

Return to Theory Retail Store

New and unused apparel merchandise may be exchanged or returned for a refund in the original form of payment at a retail store accompanied by an online invoice within 14 days of receipt.
Shoes and handbags purchased at Theory.com can only be returned via mail and cannot be returned to retail stores. 

Items Purchased at Other Locations

Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to Theory.com.