Shipping Guidelines

Thanksgiving Weekend Shipping Guidelines:

Orders placed after 10 AM, EST, Wednesday, November 26,2014, will be shipped starting on Monday, December 1, 2014.

Thanksgiving Weekend Customer Service Hours:

Customer Service will be available by phone until 1 PM EST on Wednesday, November 26,2014. Normal customer service hours will resume on Monday, December 1, 2014.

Holiday 2014 Shipping Guidelines

For guaranteed delivery by December 24, 2014 to destinations within the contiguous U.S., please follow the below instructions:

  • Ground Shipping order by 3:00 pm ET December 18, 2014
  • 2nd Day Shipping order by 3:00 pm ET December 22, 2014
  • Overnight Shipping order by 3:00 pm ET December 23, 2014
  • General Shipping Guidelines:

    Orders are processed pending item availability and credit card verification. Theory.com will contact you via email if there are any issues with your order.

    • Orders placed Monday-Friday before 11 AM EST will begin processing that day and will ship within 2 business days.
    • Orders placed Monday-Friday after 11 AM EST will begin processing the next business day and will ship within 3 business days.
    • Orders placed on Friday after 11 AM EST or over the weekend will begin processing on the following Monday.
    • Theory.com does not process or ship orders on Saturday, Sunday or federal holidays.

    Theory.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.

    For your protection, any order totaling $1,500.00 or more requires a signature at the time of delivery.

    If you refuse delivery of any order placed on theory.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable. 

    Extended Holiday Returns

    Orders placed on theory.com between November 18, 2014 and December 23, 2014 qualify for our extended holiday return window and can be returned up until January 12, 2015, or within 30 days of purchase, whichever is later. Returns must be in original new condition with all tags attached. Items purchased as FINAL SALE can not be returned or exchanged.