Thanksgiving Weekend Shipping Guidelines:
- Orders placed after 10 AM, EST, Wednesday, November 27, 2013, will be shipped starting on Monday, December 2nd.
Thanksgiving Weekend Customer Service Hours:
- Customer Service will be available by phone until 1 PM EST on Wednesday, November 27, 2013 and on Friday, November 29, 2013 from 10 AM – 5 PM EST. Normal customer service hours will resume on Monday, December 2nd.
Orders are processed pending item availability and credit card verification. Theory.com will contact you via email if there are any issues with your order.
- Orders placed Monday-Friday before 11 AM EST will begin processing that day and will ship within 2 business days.
- Orders placed Monday-Friday after 11 AM EST will begin processing the next business day and will ship within 3 business days.
- Orders placed on Friday after 11 AM EST or over the weekend will begin processing on the following Monday.
- Theory.com does not process or ship orders on Saturday, Sunday or federal holidays.
Theory.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.
For your protection, any order totaling $1,500.00 or more requires a signature at the time of delivery.
If you refuse delivery of any order placed on theory.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.