Customer Service Return Policy & Exchanges

Return Policy

Theory accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached.  Final Sale items are not eligible for return.  Please note that a $7 restocking fee will be applied against the refund amount if the merchandise is received more than 14 days after receipt when the pre-paid shipping label is used.  Please allow 7 days for shipping.

Return by Mail

  • Click here to intiate your online return.
  • Returns will be processed within 3-5 business days of receipt.
  • Refunds should appear on your account within 3-5 business days after processing.


Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.


If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

Return to Theory Retail Store

New and unused merchandise may be exchanged or returned for a refund in the original form of payment at a Theory retail store accompanied by an online invoice within 30 days of receipt. merchandise cannot be returned to any Theory Outlet locations.
Shoes and handbags purchased at can only be returned via mail and cannot be returned to retail stores. 

Items Purchased at Other Locations

Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to