Return Policy

Theory.com accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached. Gifts purchased on Theory.com or US retail/outlet stores accompanied by a gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Merchandise purchased at Theory retail stores & Theory.com at a discount of 41% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.

Return Instructions

Domestic

To initiate a return please click here. If you are unable to initiate a return label please email clientservice@theory.com
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup here.
Returns will be processed within 3-5 business days of receipt. *Due to high volume returns may take 14-21 additional business days for processing.
Refunds should appear on your account within 3-5 business days after processing.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled.  We reserve the right to refuse return of any merchandise that does not meet our return requirements.

International

To initiate a return for an international order please click here.

FINAL SALE Items

Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.

Exchanges

If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

Return to Theory Retail Store

New and unused merchandise may be exchanged or returned for a refund in the original form of payment at a Theory retail store accompanied by an online invoice within 30 days of receipt. Theory.com merchandise cannot be returned to any Theory Outlet locations.
Shoes and handbags purchased at Theory.com can only be returned via mail and cannot be returned to retail stores.

**For international orders on Theory.com, merchandise can only be returned via mail and cannot be returned to retail stores.**

Items Purchased at Other Locations

Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to Theory.com.

Theory Retail Store Purchases

Theory will accept return or exchange merchandise in its original and unused condition, providing the tags are attached and accompanied by an original receipt within 30 days of purchase at any standalone Theory Retail store. Theory Retail store merchandise cannot be returned to a Theory Outlet location. Theory will issue a refund in the form and amount tendered for the original transaction excluding cash purchases. Cash purchases may only be returned for store credit. Returns and exchanges accompanied by a gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Gift card sales are final and may not be returned. All merchandise purchased at Theory retail stores and Theory.com at a discount of 41% off or more, as well as swimwear, intimates, jewelry, and special order items are final sale and may not be returned or exchanged.

Theory Outlet Store Purchases

Theory Outlet will accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 14 days of purchase at any standalone Theory Outlet store. Theory outlet store merchandise cannot be returned to a Theory retail location. Theory will issue a refund in the form and amount tendered for the final transaction excluding cash purchases. Cash purchases may only be returned for store credit. Returns and exchanges accompanied by gift receipt may only be returned for store credit or exchanged within 60 days of original purchase. Gift card sales are final and may not be returned. All merchandise purchased at Theory outlet stores at a discount of 65% off or more, as well as swimwear, intimates, jewelry, and special order items are final sale and may not be returned or exchanged.

Shipping errors & defective product

In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. Theory will provide a prepaid UPS shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact Client Services.