Theory.com accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached. Merchandise purchased at Theory retail stores & Theory.com at a discount of 41% off or more, or labeled as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.
Return by Mail
To initiate a return please click here. If you are unable to initiate a return label please email firstname.lastname@example.org
Once your package is ready for shipment, you may drop it off at the nearest UPS location. You can also schedule a UPS pickup here.
Returns will be processed within 3-5 business days of receipt. *Due to high volume returns may take 14-21 additional business days for processing.
Refunds should appear on your account within 3-5 business days after processing.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
To initiate a return for an international order please click here.
FINAL SALE Items
Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
Return to Theory Retail Store
New and unused merchandise may be exchanged or returned for a refund in the original form of payment at a Theory retail store accompanied by an online invoice within 30 days of receipt. Theory.com merchandise cannot be returned to any Theory Outlet locations.
Shoes and handbags purchased at Theory.com can only be returned via mail and cannot be returned to retail stores.
**For international orders on Theory.com, merchandise can only be returned via mail and cannot be returned to retail stores.**
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store selling Theory merchandise may not be returned to Theory.com.
Theory Retail Store Purchases
We will happily accept return or exchange merchandise in its original and unused condition, providing the tags are attached and accompanied by an original receipt within 30 days of purchase at any Theory Retail store. Theory Retail store merchandise cannot be returned to a Theory Outlet location. We will issue a refund in the form and amount tendered for the original transaction excluding cash purchases. Cash purchases may only be returned for store credit. All merchandise accompanied by a gift receipt may be exchanged or returned for store credit within 30 days of original purchase date. Gift card sales are final and may not be returned. All sale items, swimwear, intimates, jewelry, third party items and special order items are final sale and may not be returned or exchanged.
Theory Outlet Store Purchases
We will happily accept exchanges or give store credit for products returned in original condition with all tags attached when accompanied by a receipt within 14 days of purchase at any Theory Outlet store. Theory Outlet merchandise cannot be returned to Theory Retail locations. There will be no cash or credit card refunds. All sale items, shoes and accessories are final sale.
Shipping errors & defective product
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. Theory will provide a prepaid UPS shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact Client Services.