FREQUENTLY ASKED QUESTIONS
Can I purchase a Theory Gift or eGift Card online?
Yes, please click here to purchase a Theory Gift or eGift Card.
Where are Theory Gift and eGift Cards redeemable?
All Theory Gift and eGift Cards are redeemable on Theory.com or in any Theory store within the United States. To redeem a Theory Gift or eGift Card on Theory.com, enter the card number along with the four-digit PIN at checkout. In the case your Gift Card does not have a PIN, please contact Theory Client Service for assistance at 1.877.242.3317 or clientservice@theory.com.
What is your Gift/eGift Card Policy?
Theory Gift and eGift Cards purchased on Theory.com or in stores do not expire and are not refundable. Theory Gift and eGift Cards are redeemable for merchandise only at Theory stores within the United States and online at Theory.com. Gift and eGift Cards cannot be redeemed for cash. Gift and eGift Cards cannot be replaced if lost or stolen.
How can I check the balance of my Gift/eGift Card?
To check the balance of your Gift/eGift Card, click and enter the Gift Card number and four-digit PIN.
How do I check the status of my order?
You can check the status of your Theory.com order by logging into your Theory.com account. You will receive an order confirmation email after your order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
How do I return an item purchased on Theory.com?
Click here to initiate your online return.
What is the return policy for Theory.com?
Theory.com accepts returns received within 30 days from the date of receipt on items that are unused, unworn and have their original tags attached. Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is. Please allow 7 days for shipping.
Why are there multiple charges on my credit card?
Orders may be split into multiple shipments and we only bill for items when they are shipped. The total of these smaller shipments should add up to the original order amount.
Can I cancel or change my order?
Orders cannot be modified or cancelled once they have been placed, so please review your order carefully before placing it.
What is ShopRunner?
ShopRunner members can enjoy free two-day shipping and free shipping on returns of eligible items with no minimum purchase anytime. Be sure to sign into your ShopRunner account when you start the checkout process.
Does Theory offer alterations?
Theory offers complimentary standard alterations on the following full-price merchandise (except leather, suede and beaded fabrics) purchased in a retail store and on Theory.com.
Men's and Women's pants-hems, including cuffed bottoms
Men's and Women's jackets-sleeves, at cuff only (not from shoulder)
Skirts-straight hems
This offer is not available on any sale items. Alterations can only be processed and completed in retail stores.
Can Theory.com ship outside of the United States?
Theory.com currently ships to all 50 United States, P.O. boxes and select U.S. Territories (American Samoa, Guam, Puerto Rico and U.S. Virgin Islands). At this time we are unable to ship to APO/FPO addresses.
We are unable to ship orders to international addresses.
Does Theory.com deliver on Saturdays?
FedEx Ground, FedEx 2Day and FedEx Standard Overnight shipping services are delivered on business days only.
What forms of payment do you accept?
We accept American Express, Master Card, Visa, PayPal, Theory Gift and eGift Cards.
Does Theory.com charge sales tax?
In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states: CA, CO, CT, FL, GA, IL, KY, MD, MA, NV, NJ, NY, PA, TX, VA, VT, and WA.
Can I place an order over the phone?
Orders may be placed over the phone by simply contacting us toll free at 1.877.242.3317 We are available Monday through Friday 8:00 am - 7:00 pm ET, excluding holidays.
How do I locate a style not listed on Theory.com?
To locate a Theory style that is not listed on Theory.com, please contact Client Service toll free at 1.877.242.3317 or email us at clientservice@theory.com.
What if I have a problem with my Theory.com product?
If you have a problem with your product, please contact Client Service toll free at 1.877.242.3317 or email us at clientservice@theory.com.